Hikvision is committed to providing ongoing support for its products throughout their lifecycle. This policy outlines the service terms applicable to hardware products that have been officially discontinued. View more.
Click here to view the full notice list.
As a result of industry-wide DRAM capacity adjustment and comprehensive DDR4/LPDDR4 production cuts by key suppliers including Samsung, Micron, and SK Hynix, we have experienced sustained price increases in the memory market. Despite our efforts to manage these challenges, our overall product costs have risen considerably. We will do price adjustment for some products. Read the full notice.
If you have registered both an iVMS-4200 cloud service account and a Hik-Connect account using the same phone number or email, starting from September 30th, 2023, you will no longer be able to log into the cloud service account on iVMS-4200 version 3.9.0 or above. If there are devices under this account please unbundle and migrate to your Hik-Connect account for normal use.
O software de cliente iVMS-4200 VS e o software de cliente iVMS-4200 pertencem à linha de produtos da série iVMS-4200. O software cliente iVMS-4200 cobre todas as funções do software cliente iVMS-4200 VS. Portanto, a fim de melhorar a eficiência e fornecer um melhor serviço aos nossos clientes, a HIKVISION descontinuará o software iVMS-4200 VS Client a partir de 31 de janeiro de 2021.
Microsoft has stopped supporting Internet Explorer after the release of Windows 11 operating system at the end of 2021, and Hikvision devices are facing the issue that they can no longer use Internet Explorer to implement web video services.
In response to this, our strategy is to use mainstream browsers such as Chrome, Edge and Firefox to replace IE browser to use web video service, or you can use iVMS-4200 Client Software for easy device configuration and management.
Specifically, we provide the following three solutions: no plug-in service, local service and IE compatibility mode in Edge browser. In addition, we still support IE plug-in service, so if you do not upgrade to Windows 11, you can continue to use IE plug-in solution.
Hikvision plans to discontinue the iVMS-4500 software and HiDDNS service from February 15, 2022. We sincerely apologize for the inconvenience caused to you.
The impact of the service discontinuation: the www.hiddns.com website will be closed. The HiDDNS domain service cannot be used. The iVMS-4500 installed on the mobile phone can continue to be used but cannot be upgraded.
As alternative solutions, Hikvision has launched Hik-Connect App in 2016 and Hik-ProConnect platform in 2020. We will continue to upgrade these products according to user needs and feedback.
Como um parceiro valioso da Hikvision, gostaríamos de informá-lo sobre as próximas mudanças em nossas câmeras IP, bem como a forma como os produtos Hikvision se comunicam com seus sistemas.
A fim de cobrir totalmente todas as funções para as linhas de produtos cada vez maiores da Hikvision e para minimizar a dificuldade de integração de terceiros, a Hikvision decidiu remover o protocolo CGI de suas câmeras IP.
Gostaríamos de informar que os aplicativos mais recentes do Hikvision estão disponíveis na Hikvision App Store. Baixar aplicativos é fácil e direto, e a loja está disponível aqui: https://appstore.hikvision.com.
The General Product Safety Regulations (GPSR) 2024 is introducing substantial changes to product safety standards across the EU market and applications commenced as part of this process from 13th December 2024. Learn More
To reduce the risk of SD card compatibility issues, the hardware and structural design requires shortening the wiring distance from the SD card slot to the main chip. Therefore, the original external SD card slot design has been changed to an internal design, which can effectively reduce such compatibility risks. However, the SD card slot in the new DF PTZ camera still uses the old mold, rendering the external SD card slot non-functional. The headquarters factory will complete the full switchover to the new molds after March 2026. If customers need to use the SD card slot function, please use the built-in internal card slot.
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