How AIoT powers a more intelligent retail destination at Colombia’s largest mall

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How AIoT powers a more intelligent retail destination at Colombia’s largest mall

Centro Mayor, the largest shopping mall in Colombia, wanted to create a safer and more efficient environment for visitors, tenants, and staff. By deploying Hikvision’s AIoT (AI-powered Internet of Things) technologies, the mall has gained deeper operational insights, stronger protection, and centralized management across its vast property.

Located in Bogotá, Centro Comercial Centro Mayor is enormous. With hundreds of stores, restaurants, and public spaces spread across multiple floors, it spans 248,000 m² and receives around 25 million visitors every year. Not surprisingly, managing daily operations at this scale creates unusual challenges and requires more than traditional security systems.

The management team identified several key priorities they wanted to address:

Strengthen protection across the entire property
Understand traffic patterns, peak hours, and the real impact of marketing campaigns
Enable staff and tenants to raise alerts quickly and giving operators the tools to act without delay
Bring video security, alarms, access control, and analytics into one platform

To achieve these goals, the mall deployed a comprehensive Hikvision smart retail solution which delivers on all of these priority areas.

New visitor insights lead to better business decisions

To better understand customer traffic patterns, Centro Mayor has installed Hikvision People Counting Cameras (DS-2CD6825) at entrances throughout the mall. These cameras collect daily, weekly, and monthly visitor statistics, such as entry counts, exit counts, and occupancy levels.

With real-time and historical data available, management teams can now:

Better understand traffic patterns
Data from the cameras enables the team to identify the busiest entrances and peak shopping periods.
Better evaluate marketing campaigns
Visitor flow data can be compared with marketing activities to evaluate the effectiveness of specific advertising campaigns and events.
Optimize staffing during high-traffic periods
A better real time understanding of traffic patterns improves response coordination while maintaining a smooth shopping experience for visitors.
Manage the flow of people throughout the mall
The new cameras enable the team to improve crowd management and visitor flow.

Integrated alarm system improves response efficiency

To strengthen their ability to respond to incidents, Centro Mayor has deployed a comprehensive Hikvision AX PRO alarm system. At the heart of this was a significant upgrade to the mall’s wireless coverage. AX PRO Panels (DS-PWA96-M-WE) and Wireless Repeaters (DS-PR1-WB) were installed across all three floors of the mall to provide highly stable connectivity for alarm devices and to facilitate rapid communication between operators and tenants.

To enable faster assistance during incidents, the mall has installed:

Panic buttons
Panic Buttons (DS-PDEB1-EG2-WB(B)) have been installed in retail stores, at kiosks, and in administrative areas throughout the mall.
Wireless magnet detectors
Wireless Magnet Detectors (DS-PDMC-EG2-WB) monitor door status in private commercial units.
Passive infrared detectors
PIR Motion Detectors (DS-PDP15P-EG2-WB(B)) monitor open-concept areas without doors.

Working together, these devices give tenants and staff a direct way to request support while helping security teams respond quickly and accurately when incidents occur.

Multi-layered video security protects every area

For outdoor and perimeter coverage, PTZ Cameras (DS-2DF8A442IXS) deliver long-range coverage with 42× optical zoom, 16× digital zoom, and up to 500 meters of infrared visibility. Powered by DarkFighter technology, the cameras maintain clear images even in challenging nighttime conditions.

AcuSense Bullet Cameras (DS-2CD2046G2-I(U)) further strengthen perimeter coverage by using deep learning to distinguish between people and vehicles. This cuts down on false alarms and keeps operators focused on real threats. To support active deterrence, Network Speakers (DS-QAZ1325G1T) allow security teams to broadcast live audio warnings or instructions directly to specific areas when necessary.

Inside the parking areas, ColorVu Bullet Cameras (DS-2CE10DF0T-F) deliver full-color video day and night for vehicle protection, while Smart Hybrid Light Cameras (DS-2CD1043G2-LIU(F)) monitor the motorcycle parking area specifically. These cameras switch automatically between infrared and color imaging when activity is detected—capturing clear, detailed footage even when lights are off. Built-in audio allows security staff to communicate directly with visitors from the monitoring center if a security concern is identified.

On the rooftops and terraces, Thermal & Optical Bi-spectrum Cameras (DS-2TD2617-10/QA) provide wide-area coverage with the added capability of smoke detection—an early warning layer that helps detect fires before they escalate.

Smarter access management improves both security and convenience

Access management has been upgraded using Hikvision Face Access Terminals (D S-K1T343MWX, DS-K1T671MF). These terminals secure warehouses and administrative offices while enabling fast and touch-free authentication for authorized personnel. Furthermore, the Facial Recognition Door Station (DS-KD9203-E6) now enables convenient video intercom communication at the entrance.

Additionally, the shopping mall has implemented a dedicated Enrollment Station (DS-K1F600U-D6E-F) to simplify user enrollment and credential management through an intuitive, touch-screen interface.

One platform connects security, analytics, and daily operations

All of these solutions are connected through the HikCentral Professional platform, creating a centralized operational environment for the entire mall. Inside the primary and backup monitoring centers, two video walls measuring 9 m² and 6 m² provide security teams with a comprehensive live view of the entire property.

By integrating multiple systems into a single platform, HikCentral Professional helps Centro Mayor improve the coordination between operational teams and accelerate incident handling and response. It also greatly simplifies daily monitoring and management, and generates intelligent analytics and operational reports.

Shaping the future of AIoT-enabled retail operations

For a retail destination operating at Centro Mayor’s scale, technology is no longer just a support tool; it has become part of the mall’s operational foundation. By combining intelligent video security, business intelligence, alarms, access control, and centralized management into a single AIoT ecosystem, Centro Mayor has built a smarter way to manage security, operations, and the overall visitor experience.

“The Hikvision solution gives us stronger visibility across the entire mall while helping our teams respond faster and operate more efficiently every day,” says Leonardo Pedraza, Technology Leader at Centro Mayor. “Beyond security, the analytics and centralized management tools have become valuable resources for improving operations and supporting business decisions. With everything connected through a single platform, we are better prepared to manage a retail environment of this scale both today and in the future.”

The Hikvision solution gives us stronger visibility across the entire mall while helping our teams respond faster and operate more efficiently every day. Beyond security, the analytics and centralized management tools have become valuable resources for improving operations and supporting business decisions. With everything connected through a single platform, we are better prepared to manage a retail environment of this scale both today and in the future.

The Hikvision solution gives us stronger visibility across the entire mall while helping our teams respond faster and operate more efficiently every day. Beyond security, the analytics and centralized management tools have become valuable resources for improving operations and supporting business decisions. With everything connected through a single platform, we are better prepared to manage a retail environment of this scale both today and in the future.

Find out more

To learn more about Hikvision’s smart retail solutions, please visit our official website.

Access Control Alarm Products Business intelligence Colombia Network Products Perimeter Protection Retail Software Thermal Products Visitor management